Refund policy

Returns and refunds

All Room Service prints are made to order, so we review every return request case by case.
We do not accept returns for change of mind or general colour differences between your screen and the final print.

You have a 2 day (48 hour) window from delivery to contact us if there is an issue with your order. After 48 hours all sales are treated as final and we cannot open a new case.

We only accept returns or refunds in the following cases:

  1. The item was damaged on arrival.

  2. The item has a manufacturing defect or print issue.

  3. The wrong item was shipped to you.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You will also need your order confirmation email or proof of purchase.

To start a return, please email hey@roomserviceart.com with your order ID, a short note on the issue, and clear photos (and, if possible, an unboxing video) showing the problem and the shipping label.
If your return is accepted, we will share instructions on next steps. Items sent back to us without first contacting us will not be accepted.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if the frame or print is damaged, if there is a defect, or if you received the wrong item. Once we review your case, we will either send you a free replacement. If a replacement is not possible, you can choose between a full refund or Room Service store credit.

Refunds and store credit

If your return or claim is approved and you choose a refund, the amount will be sent back to your original payment method. If you choose store credit, we will email you a code that you can use on any future Room Service order. Refunds usually take 7 to 10 business days to reflect, depending on your bank or card provider.